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Full Version: Suddenly can NOT connect to HOME wifi
Mobile Gadget News :: Making Your Mobile Life Simpler > Microsoft SmartPhones > HTC Hurricane, Robbie & Tornado
runningtiger
Actually, connecting is not the problem. When I turn the wifi on it recognizes and connects (my network name is correctly displayed on my homescreen and the wifi icon in the top bar gets the 'connected' symbol) and everything "looks" fine until I try to load an internet page or collect my email. Then I get an error message.

If I'm trying to load an internet page it says "locating..." for quite awhile then it says "Alert The page cannot be found. Check the name and try again." This happens no matter which of my favorite bookmarks I try.

If I try to get my email it says "connecting..." for awhile then it says "The following errors occurred while sending and receiving mail: Unable to connect to the incoming mail server. Verify that the server name is correct and then try again."

This has been going on for about a week now. I've soft reset my phone several times since it began doing this AND I've unplugged my router, pressed the reset button on the back for 15 seconds, left it unplugged overnight, plugged it back in in the a.m., pressed the 'on' button and it still won't let my phone access the web and email. It does however let both our laptops wirelessly connect and function just fine. It's only the phone that won't work right. AND, to make this more perplexing...my phone connects to wireless networks elsewhere just fine. It works at work, at the cafe, off somebody else's network down the street...JUST NOT MINE!

What up????? I've never been able to set up a router on my own so I haven't messed around with it. And this all just happened one day. Nothing changed anywhere that I know of. Just 'boom'...no more access at home. sad.gif mad.gif
Slacker
If you can set up remote access to one of your working computers I can remotely take a look at your wireless router to see if anything is wrong with it.

Aside from that, start the router with no encryption or MAC filtering. You should get the device working with no encryption before doing anything fancy. Make sure you don't have a profile stored on the phone for your network so you can start from scratch. I do not have an SDA so I am not sure how the profiles are shown but I am sure you can get there from the Comms Manger.
runningtiger
Jim - Thanks for the suggestions. What you said actually kicked my brain into gear and I realized what I'd turned off, reset, etc. was not my router. I'd done all that on the modem and had never touched the router. unsure.gif :embarrassed:

After reading your post, I deleted my home network profile off my phone then unplugged everything (modem & router this time rolleyes.gif ) overnight. I plugged everything back in this a.m. and turned on my phone. It connected to the router right away AND it was able to surf and pickup email.

FIXED! Thanks for getting me thinking...

So, something got scrambled between the router and my phone and resetting the router fixed it. I wonder what happened??
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