I lost the optional ear stabilizer for my Plantronics Discovery 640 BT headset today. After retracing my steps and eventually giving up on finding such a small thing, I did a quick check on eBay only to find ear gels available, but no ear stabilizer.
I searched online and the cost of shipping was soooo high compared to the price of the item.
So, I called Plantronics to find out how they would suggest to get a replacement and they are simply sending me one.
I am not even the original purchaser of this headset. I bought it from Smeg. They didn't ask me any questions about where I got it, how much, how long ago, etc. Just "we'll get one in the mail to you tomorrow...should be there in two days."
I just wanted to give them a pat on the back and let you all know they did more than right by me and I appreciate it very much. "Customer service" is getting hard to come by these days it seems, but it still exists at Plantronics...at least today, with this problem (part probably cost them a dime +/-, plus postage), and the customer service agent I got!
Great headset too btw!
Devices: T-Mobile MDA (Cingular SIM), i-mate SP5m (sitting in a drawer at the moment while I attempt to migrate to PPC permanently), Cingular 3125 (unlocked and in use on T-Mobile), Motorola MPx220 (retired), Motorola MPx200 (retired)
Accessories: Plantronics Explorer 330 & 2G Patriot Micro-SD (use w/MDA), Kingston 2G mini-SD used in SP5m, Plantronics Discovery 640 & 2G San Disk micro-SD (use w/3125), Jabra A210 BT adapter + Motorola HS805 (retired)