I've got a pretty new Motorola Q and it won't boot up. It was working fine for a month, or so. It shut off during a conversation today because the battery died. It gives me the Charging Battery message if I plug it in. However, when I turn it on, it won't get past the "VerizonWireless" screen and load windows. I've removed the battery for more than an hour and no luck. Any suggestions?
If you haven't yet, you could download and install the ROM update from http://direct.motorola.com/hellomoto/Motosupport/source/SoftwareUpdateSummary.asp?country=&language=&web_page_name=SUPPORT&strCarrierId=Verizon&strPhone=Q&strCable=Mini%20USB%20Data%20Cable. That will essentially perform a hard reset when it flashes the ROM.
hi angela - did you allow the phone to fully charge before turning it on? i had this happen once; i left the phone on the charger for 8 hours (with the phone off of course), unplugged it and it came on... if that doesn't work, i'd take it back to Verizon for a replacement..
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